Our Polices

Payment

To book a tour we need a prepayment. Step in the Valley reserves the right to set the prepayment rate depending on the total price of the tour.

After receiving your payment, we will send you a voucher of reservation and a brochure with detailed information.

The reminder of the total value will be paid to the local guide at the beginning of the tour.

Refunds

Cancellations made 72 hours before the tour = 100% refund.

Cancellations made 48 hours before the tour = 50% refund.

Cancellations made less than 24 hours before the tour = no refund.

Prices

We reserve the right to adjust prices when circumstances beyond our control — like fluctuating exchange rates — cause significant changes. We guarantee the ride price at the time you pay the deposit.

Date changes

Once confirmed your booking changes are only possible by mutual agreement if the adjustment does not cause inconvenience to any of the two parties.

Others

It is not allowed to show up for horseback riding or hill climbing under the influence of alcohol and / or narcotics.